Collections Officer

Company profile

For one of our clients active in the financial industry we are looking for a Collections Officer.

As a Collections Officer, maximizing collection recoveries on assigned retail accounts while lowering collection expenses and loan losses regionally will be the main duties. The Collections Officer carries out timely, efficient delinquent follow-up on past-due accounts in accordance with established policy and norms. Additionally, it is required to handle problem accounts with a great degree of creativity and originality to get client cooperation while preserving interests.

Job description

As a Collections Officer, your responsibility will be to maximize collection recoveries on assigned retail accounts while lowering collection costs and loan losses.

Core accountabilities:

• Conduct regular, timely, and productive collection efforts by phone, mail, or other suitable channels.
• To guarantee payment transactions, request forced payments and promptly ban accounts.
• Making relevant policy and process adjustments to optimize the recovery of outstanding accounts.
• Expected to propose innovative ways for a client to pay off his debts.
• Reviewing the credit history and reasons for delinquency of past-due accounts and updating the system.
• Recommend account reorganization or consolidation.
• Acquiring and sustaining a comprehensive understanding of retail lending products and services, as well as the policies and procedures required to respond appropriately to consumer needs.
• Maintaining a thorough understanding of the unit's operational procedures and systems, as well as ensuring that these policies and procedures are implemented and followed.

Job requirements

• Completed MBO education.
• At least 3-5 years of customer service and collection experience.
• Thorough understanding of local regulatory KYC/ALM regulations and processes.
• Excellent analytical and negotiating abilities to plan and propose options to clients.
• Organizational and motivating abilities, as well as the ability to prioritize and navigate with a wide range of daily responsibilities.
• Advanced Word and Excel skills.
• Strong communication skills both written and oral in English, Spanish, Dutch and Papiamentu.