Fraud Prevention Analyst - Curacao

Company Overview

Our client, a leading financial institution with an international presence, is seeking a Fraud Prevention Analyst to support its Risk and Compliance operations. The role focuses on identifying and investigating suspicious credit and debit card transactions, taking prompt action to prevent fraud, and minimizing financial losses while ensuring appropriate customer support in a regulated, fast-paced environment.

Key Responsibilities

• Monitor and evaluate alerts for potentially fraudulent credit and debit card activity, prioritizing cases based on risk level.
• Analyze transaction data using card management platforms and online monitoring tools to identify unusual patterns.
• Reach out to customers or internal teams to confirm the legitimacy of suspicious transactions.
• Take immediate measures to prevent fraud, including canceling cards and guiding customers through claim procedures.
• Ensure customers are reimbursed promptly for confirmed fraudulent transactions.
• Coordinate with the Chargeback team to handle ongoing fraud cases and facilitate recoveries.
• Maintain comprehensive records of all fraud investigations and ensure proper documentation of findings.
• Contribute to identifying emerging fraud trends and suggest updates to fraud detection rules.
• Support internal teams, branches, and subsidiaries by responding to fraud-related queries and providing guidance.

Job requirements

• Minimum MBO-level education in Administration or related field.
• Strong understanding of global, regional, and local fraud trends.
• Expertise in card authorization and routing systems.
• Excellent analytical skills with attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Fluency in English, Dutch, and Papiamentu.

Key Competencies:

• Accuracy and thoroughness in handling sensitive information.
• Strong decision-making skills and ability to act under pressure.
• Customer-focused with empathy and effective communication skills.
• Ability to manage multiple tasks and prioritize high-risk situations.
• Team-oriented with strong relationship-building skills.
• Commitment to compliance, integrity, and operational excellence.