Manager Crisis and Continuity - Curacao

Company Profile

The organization is a leading financial services group operating across multiple jurisdictions in the Caribbean region. It delivers a broad range of financial solutions to retail, corporate, and institutional clients, with a strong focus on reliability, customer trust, and long-term value creation.

Key Responsibilities

• Lead the development, maintenance, and continuous improvement of Business Continuity Plans and Crisis Management Plans across all business units.
• Ensure continuity and crisis frameworks, policies, and standards are consistently applied and aligned with regulatory and internal requirements.
• Oversee plan quality, identify gaps, and coordinate corrective actions to strengthen operational resilience and recovery capability.
• Manage crisis and continuity systems and tools, ensuring data integrity, reporting accuracy, user access, and operational readiness.
• Coordinate and oversee crisis and continuity exercises, simulations, and testing activities, including scenario development, execution, evaluation, and follow-up actions.
• Support crisis response activities by coordinating escalation, communication, and operational support during disruptions or critical incidents.
• Lead the collection, validation, and maintenance of regulatory and audit evidence related to crisis and continuity compliance.
• Identify risks, vulnerabilities, and improvement opportunities, and provide practical recommendations to strengthen resilience.
• Act as a subject matter expert, providing guidance, training, and support to business units and stakeholders across the organization.
• Prepare dashboards, reports, and management information to support decision-making, compliance monitoring, and performance tracking.
• Manage governance, documentation, budgets, and vendor-related activities, ensuring audit readiness and operational effectiveness.

Your Profile

• Bachelor’s degree required; certification in Business Continuity, Crisis Management, or Operational Resilience is preferred; Project Management certification is an advantage.
• Minimum 2–5 years of experience in Business Continuity, Crisis Management, Risk Management, Operations, or a related field, preferably within a financial or highly regulated environment.
• Proven experience in continuity planning, crisis coordination, incident response, audits, and resilience programs.
• Strong understanding of Business Continuity, Crisis Management, and operational resilience principles, including regulatory requirements, audit processes, and compliance frameworks.
• Experience with BCM/IM tools, reporting systems, and governance processes is an advantage.
• Strong analytical, coordination, and problem-solving skills with high attention to detail and the ability to manage multiple priorities under pressure.
• Excellent communication, stakeholder management, and influencing skills, with the ability to guide stakeholders without direct hierarchical authority.
• Calm, structured, and decisive approach during crises, incidents, and time-sensitive situations.
• High level of integrity, professionalism, accountability, and discretion.
• Fluent in English, Dutch, and Papiamentu (written and spoken); Spanish is an advantage.
• Willingness to support crisis situations, exercises, and critical operational events outside normal working hours when required.
• Flexibility to operate in a dynamic, multi-stakeholder, and regulated environment with rapidly changing priorities.

Be the driving force behind crisis management and continuity planning. Apply today!