Customer Service Representative - Curacao

Company profile

Our client operates in the financial sector and has earned the trust of individuals and businesses for many years. Through personal service, innovative financial solutions, and strong community involvement, our client supports customers in achieving their financial goals.

What will you do?

• Welcome and assist customers at the branch, by phone, email, and digital channels.
• Answer questions and provide guidance on banking products and services.
• Process banking transactions such as deposits, withdrawals, payments, and foreign currency transactions.
• Support customers with account opening and account maintenance requests.
• Ensure customer documentation meets KYC and AML requirements.
• Assist customers with online banking, mobile banking, ATMs, and other self-service options.
• Handle customer questions, concerns, and complaints professionally and ensure proper follow-up.
• Identify customer needs and refer potential sales opportunities to the appropriate department.
• Handle cash accurately and follow the required banking and security procedures.
• Identify and report unusual transactions or potential fraudulent activity in accordance with applicable procedures.

Who are we looking for?

• An MBO+ level of education, preferably in Economics, Business, or a related field.
• Preferably 2 years of experience in banking, customer service, or a similar financial services environment.
• Good computer skills and the ability to work with digital systems.
• Knowledge of banking systems and tools is an advantage.
• Intermediate to advanced proficiency in English, Dutch, Papiamentu, and Spanish.

Ready to put your customer service skills to work? Apply today as a Customer Service Representative!