Customer Service Representative - Curacao

Company profile

Our client is a software company that develops digital platforms and technology solutions to make complex processes easier. They also provide support services to help users use the platforms smoothly and efficiently. The company focuses on innovation, teamwork, and delivering user-friendly solutions that meet customer needs.

What will you do?

• Provide prompt and professional support via email, chat, and phone.
• Assist users with account access, system navigation, and general inquiries.
• Resolve client questions related to platform usage, tax processes, exemptions, and deadlines.
• Identify and document issues clearly and escalate when necessary.
• Accurately record customer interactions and outcomes.
• Take ownership of calls and proactively ensure client concerns are addressed.
• Maintain a helpful, calm, and solution-focused approach at all times.

What are we looking for?

• Fluency in English (Dutch or Spanish is a plus).
• Familiarity with standard office applications (O365).
• Basic understanding of digital platforms and web-based applications.
• Experience with CRM or ticketing systems (e.g. HubSpot, Zendesk, or similar) is an advantage.
• Minimum 2 years of experience in a call center, customer support, or service environment.
• MBO/HBO level education in a technical or service-related field.

Are you motivated, customer-oriented, and ready to make a difference? Apply today.