Customer Support Specialist (French speaking)

Job Description

Your daily duties and responsibilities among other things are:
  • Work directly with customers via telephone, e-mail or live chat to offer solutions, special offers, products and/or services to current and new customers in order to increase revenue.
  • Inform customers on product offerings and services to improve their experience and build value in the customer relationship.
  • Communicate and coordinate with colleagues as necessary.
  • Escalate issues to relevant departments.
  • Other occurring activities.

Job Requirements

  • Minimum MBO+ degree;
  • At least one year experience of Customer Support (desirably in a high volume fast paced environment);
  • Excellent verbal and written communication skills in French is a must;
  • Strong customer service skills and attention to detail;
  • Sales oriented;
  • Good organizational skills and the ability to multi-task and prioritize;
  • Ability to manage sensitive and critical client information;
  • Problem solving, pro-active and decision making skills;
  • Availability to work in shifts (7 am - 3 pm / 3 pm - 11 pm);
  • Willing and able to work on weekends.

Publicatie datum

30.04.2021

Contactpersoon

E. Baptista
T: +599 973 808 52