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For one of our clients, active in the financial industry, we are looking for a Helpdesk Specialist with relevant work experience. If this position is something for you, then you need to apply now!

Job description

As the Helpdesk Specialist your responsibilities include:

  • Support Service Desk, serve as the first point of contact for customers seeking technical assistance over the phone, email etc.
  • Ensuring IT infrastructure and equipment runs at optimum performance.
  • Participate in project, disaster, and capacity planning for IT infrastructure.
  • Provide internal customer service by resolving customer issues within pre-defined service level agreements.
  • Provide accurate information on IT products or services.
  • Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures.
  • Escalation management by identifying and escalating repeat issues or service risks into service management teams.
  • Pass on any feedback or suggestions by internal customers to the appropriate IT team.

Job requirements

  • Bachelor in IT, Computer science or other relevant area.
  • Minimum of 2 years of experience in the related field.
  • Strong technical skills, including PC hardware, networking and troubleshooting.
  • Highly organized and able to work independently to complete required tasks.
  • Experience with SQL/My SQL databases.
  • Experience with Microsoft server products, AD, Exchange, Remote Desktop Services and Office 365.
  • Strong analytical and problem solving skills.
  • Service minded
  • Ability to communicate in a positive, effective, and efficient manner.

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