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Company profile

For a client we are looking for a Customer Service Officer. Are you an independent but social person who is able to create the best customer experience on the phone? Then we are looking for you!

Job description

  • Provides product and service information to customers.
  • Consults information systems and technical departments for customer feedback.
  • Helps new customers with the activation of their online account.
  • Registers failures/complaints in the registration system.
  • In this role you will have to be flexible because the department is open 7 days a week and working in various scheduled shifts.

Job requirements

  • A secondary vocational education (MBO). 
  • At least 2 years of experience in a Call Center or customer service environment.
  • Knowledge of customer service principles and practices.
  • Very good communication skills both oral and written in Papiamentu, Dutch, English and Spanish.
  • Knowledge of Call Center telephony and technology.
  • Service minded, ability to work in a team and stress resistant.

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