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Company profile

For one of our clients active in the financial and insurance field we are looking for an Sales & Service Coordinator in Bonaire.

Job description

The Sales & Service Coordinator is responsible for contributing to the overall success of various insurance products and services by accomplishing defined goals. This employee must be well-versed in these products and services.

Core accountabilities

  • The ability to successfully manage, organize, plan, and supervise the sales and after-sales process.
  • Proactively converting existing retail portfolio.
  • Applying a hands-on approach to improve customer experience by engaging branch personnel.
  • Doing search/gap assessment to find sales potential.
  • Ensuring that every customer is serviced with accordance with the company’s Sales & Service standards.
  • Organizing and discussing activities with the local marketing department, after consulting with the manager retail lines.
  • Developing positive working relationships with the risk carrier and other insurance business on the island.

Job requirements

  • Bachelor’s degree.
  • At least 3 years of relevant banking/insurance experience.
  • Thorough knowledge of insurances products and procedures.
  • Comprehensive understanding of the Sales and Service Management processes.
  • Detailed understanding of people and performance management techniques.
  • Hands-on, stress-resistant, independent and excellent customer service.
  • Strong computer skills and proficient in utilizing computer applications such as: MS Office, AS400, ANVA and other systems.
  • Fluent in English, Spanish, Dutch & Papiamentu, both written and oral.

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