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Job Profile

Are you passionate about top-notch customer service? Join our client's financial institution team as a Call Center Agent, engaging with valued customers through phone, email, and messaging services to deliver exceptional service.

Job description

As a Call Center Agent your main goal will be to assist customers with inquiries, offer guidance on our bank products, and resolve any banking issues, all with a focus on ensuring their satisfaction and loyalty to the bank.

Core responsibilities:

  • Deliver exceptional customer service through phone, email, and messaging.
  • Respond promptly and professionally to customer inquiries about bank products and services.
  • Guide customers in resolving banking issues while following policies and procedures.
  • Handle a wide range of inquiries and claims related to accounts, cards, internet banking, etc.
  • Play a vital role in Sales by calling leads and acquiring referrals.
  • Gather information to understand and meet customer needs effectively.
  • Monitor for potential fraud and contribute to prevention efforts.
  • Maintain a positive and friendly image during all customer interactions.
  • Adapt to the dynamic Contact Center environment with flexibility. Provide prompt and efficient service, meeting customer needs promptly.

Participate in customer surveys and outbound interactions as needed.

Job requirements

  • Bachelor's degree, further education in a relevant field is a plus.
  • Proven customer service experience preferred.
  • Strong verbal and written communication skills in Dutch, English and Papiamento to handle inquiries effectively.
  • Excellent listening skills to address customer needs and concerns.
  • Proficient in navigating computer systems and office software.
  • Adaptable to fast-paced and changing circumstances.
  • Strong problem-solving skills with a customer-centric approach.
  • Willingness to work in shifts, including evenings and weekends.
  • Positive attitude and a team player committed to outstanding service.
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