Call Center Agent

Job Profile

Are you passionate about top-notch customer service? Join our client's financial institution team as a Call Center Agent, engaging with valued customers through phone, email, and messaging services to deliver exceptional service.

Job description

As a Call Center Agent your main goal will be to assist customers with inquiries, offer guidance on our bank products, and resolve any banking issues, all with a focus on ensuring their satisfaction and loyalty to the bank.

Core responsibilities:

• Deliver exceptional customer service through phone, email, and messaging.
• Respond promptly and professionally to customer inquiries about bank products and services.
• Guide customers in resolving banking issues while following policies and procedures.
• Handle a wide range of inquiries and claims related to accounts, cards, internet banking, etc.
• Play a vital role in Sales by calling leads and acquiring referrals.
• Gather information to understand and meet customer needs effectively.
• Monitor for potential fraud and contribute to prevention efforts.
• Maintain a positive and friendly image during all customer interactions.
• Adapt to the dynamic Contact Center environment with flexibility. Provide prompt and efficient service, meeting customer needs promptly.

Participate in customer surveys and outbound interactions as needed.
 

Job requirements

• Bachelor's degree, further education in a relevant field is a plus.
• Proven customer service experience preferred.
• Strong verbal and written communication skills in Dutch, English and Papiamento to handle inquiries effectively.
• Excellent listening skills to address customer needs and concerns.
• Proficient in navigating computer systems and office software.
• Adaptable to fast-paced and changing circumstances.
• Strong problem-solving skills with a customer-centric approach.
• Willingness to work in shifts, including evenings and weekends.
• Positive attitude and a team player committed to outstanding service.